Spryker’s new self-service tools boost efficiency and give B2B customers more control by turning fragmented interactions into a smooth, unified experience.

BERLIN and NEW YORK, Aug. 04, 2025 — Spryker, a leading composable commerce platform for global businesses, has launched its Self-Service Portal. This major product release aims to help B2B companies improve efficiency, cut costs, and provide a better end-to-end customer experience. The release also includes Order Amendments, giving buyers greater control over their post-purchase experience.

According to Gartner, 75% of B2B buyers prefer self-service options. McKinsey reports that 54% of those who switch suppliers do so because of poor digital customer experiences. As B2B customers demand easier buying and after-sales experiences, companies lacking streamlined self-service will struggle due to disconnected systems, manual processes, and inflexible procedures.

Spryker’s Self-Service Portal consolidates customer interactions into an easy-to-use platform. Designed for complex B2B workflows, it offers features such as 24/7 account dashboards, asset and claims management, and customized pricing. This single platform supports a seamless after-sales experience, boosting efficiency, improving customer satisfaction, and driving profitable growth.

“This new offering directly addresses the challenge of managing customer interactions across fragmented systems and channels,” said Boris Lokschin, CEO and Co-founder of Spryker. “With B2B buyers increasingly comfortable with self-service, now is the time for enterprises to take advantage. Our customers want to serve their clients faster, better, and more affordably. This product meets that need by converting traditionally manual processes into streamlined, self-service experiences.”

A Portal That Puts Customers in Control

The Spryker Self-Service Portal is a central, intuitive platform where customers can manage their orders, assets, services, and inquiries independently, without needing tickets or calls. Key benefits include:

  • Real-time insights via the Self-Service Dashboard, tracking orders, invoices, and account details for greater transparency and control.
  • Streamlined operations with Asset Management, organizing digital and physical assets linked to customer accounts.
  • Increased customer autonomy with Inquiry & Claims Handling tools, allowing customers to manage requests, claims, or issues.
  • Simplified appointment scheduling and secure document sharing through Service Appointments & File Management.

The portal enhances after-sales processes for B2B buyers, sales teams, and customer support, fostering business growth. It results in a more responsive and transparent customer experience, along with significant efficiency gains as businesses reduce manual handling of interactions. The Spryker Self-Service portal is available as a standalone product for Spryker customers.

Order Amendments: Flexibility After Checkout

The release also includes Order Amendments, enabling customers to modify existing orders after checkout. Buyers can add, update, or remove items, apply dynamic pricing, and maintain order references through an interface that keeps their cart and orders synchronized. This flexibility helps businesses reduce cancellations, minimize support tickets, and maintain accurate order data.

This Spryker product release includes other updates and enhancements focused on improving customer autonomy and boosting enterprise efficiency. Learn more about new improvements such as structured data access via the Configurable Data Exporter, enhanced system observability with Spryker Monitoring Integration, and an innovative AI-powered image-based add-to-cart feature.

About Spryker
Spryker is a leading global composable commerce platform for enterprises with complex use cases to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional businesses, Spryker’s easy-to-use, headless, API-first model enables businesses to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, IoT Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, ZF Friedrichshafen, and Ricoh. Spryker is a privately held technology company headquartered in Berlin and New York backed by world class investors such as TCV, One Peak, Project A, Cherry Ventures, and Maverick Capital. Learn more at  and follow Spryker on  and .

CONTACT: Contact details:
press@spryker.com

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