SINGAPORE, April 29, 2025 — Aurora Mobile (NASDAQ: JG), the parent company of , is pleased to announce that its subsidiary, , facilitated smooth customer communication for during a recent period of significant user growth in the U.S. market. This growth propelled DHgate to the #2 spot in the U.S. App Store’s Free iPhone Apps Ranking, surpassing major players like Google and TurboTax, and ranking only behind ChatGPT.

DHgate, established in 2004, is a leading Chinese cross-border B2B marketplace. It directly connects global buyers, mainly SMBs and retailers, with Chinese manufacturers for small-batch wholesale, making it a vital platform for global sourcing.

DHgate’s recent surge in the U.S. underscores its core value: effectively connecting Chinese factories and suppliers directly with international consumers, providing global buyers with more convenient access to goods directly from the source.

During this period of rapid user acquisition, SendCloud, an expert in email services, played a crucial role in ensuring consistent and reliable customer communication. By using SendCloud’s API integration, DHgate successfully managed the increased volume, achieving:

  • Maintained over 90% email deliverability, ensuring consistent connection with users globally.
  • Achieved a 99% inbox placement rate, significantly exceeding industry standards.
  • Reached a 40% email open rate, improved through optimized sender certification and domain reputation.

These results allowed DHgate to effectively cultivate its expanding customer relationships, strengthen loyalty, and foster sustainable growth in a key global market.

EngageLab’s Omnichannel Solutions: Driving Global Engagement

Building on SendCloud’s email infrastructure, EngageLab enhances business capabilities with a customer engagement platform designed for the complexities of global e-commerce:

  • Unmatched Deliverability: A 99.97% inbox placement rate achieved through domain warm-up and BIMI certification, ensuring compliance with GDPR and DPPA.
  • Personalized Campaigns: Utilizing AI-driven marketing automation, businesses can tailor emails to various client segments—from small retailers sourcing electronics to wholesalers buying fashion items in bulk.
  • Global Infrastructure: With 5 global nodes, EngageLab ensures low-latency communication, essential for global business operations.

The Future of Cross-Border E-Commerce

The increasing global adoption of Chinese cross-border e-commerce highlights the importance of seamless, AI-powered customer engagement for achieving success. EngageLab is dedicated to providing businesses with the adaptable tools necessary to overcome challenges in dynamic international markets.

About EngageLab

EngageLab is a leading AI-powered omnichannel customer engagement solution provider that combines technology and versatility to deliver seamless customer interactions across channels, including Email, AppPush, WebPush, OTP, SMS, and WhatsApp Business. It enables businesses to build strong relationships and improve conversions and retention. With a focus on innovation and performance, EngageLab supports businesses in over 220 countries and regions, delivering over 1 million messages per second across various channels.

For more information about EngageLab and its solutions, visit www.engagelab.com.

For Media Inquiries:
Contact: marketing@engagelab.com
Website: www.engagelab.com

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